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Everything you need to know about ICP Smart Services in the UAE (2025 Guide)

Everything you need to know about ICP Smart Services in the UAE (2025 Guide)
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Anastasia Davidova
Co-Founder & CEO movingo
Editor
Author
Iakov Kukushkin
Copywriter, Journalist
Jun 19, 2025
Nobody wants to waste a lot of time on paperwork. If you need to get something done in the UAE, ICP Smart Services is a great option.

In this article, we'll tell you what it's for, how it works, and when it might come in handy.

What is the ICP Smart Services?

ICP stands for Federal Authority for Identity, Citizenship, Customs & Port Security (ICP). ICP has focused on offering identification and verification services to government agencies and other entities since its inception, ensuring compliance with the appropriate procedures.

The ICP Smart Services is an online portal that helps individuals and businesses complete government tasks. Think of it as your all-in-one government assistant, available 24/7 without having to visit any offices.

ICP Smart Services features

  • For individuals
    • Apply, renew, or cancel residency visas
    • Apply or renew Emirates ID
    • Track visa or ID status
    • Pay immigration fines
    • Update passport or ID information
    • Renew passports for UAE citizens (even abroad)
  • For businesses
    • Apply for work permits
    • Manage employee visas
    • Check and pay overstay fines for staff
    • Register a new company with immigration
  • Branding concepts
    • For tourists:Apply for entry permits
    • Extend tourist visas
    • Track tourist visa application status
  • For government entities
    • Special access to bulk processing
    • Coordination of immigration records
  • General services
    • Smart Pass login integration
    • Visa status verification
    • ID card delivery tracking
  • Customer service
    • Live chat support
    • Service ticket creation
    • Multilingual assistance (Arabic, English, and others)

Benefits of using ICP Smart Services

✅ 100% Online — no need to visit immigration offices
✅ Fast processing & updates
✅ Multilingual support
✅ Safe and secure
✅ Accessible from anywhere in the world
You know what else can help you cut down on your paperwork? Hire someone to do it for you. Like us, for example. 😉
Delegate your paperwork

ICP Smart Services registration

Who has to register for ICP Smart Services?

  • UAE resident (with a visa or Emirates ID) or resident of the Gulf Cooperation Council (GCC) countries
  • UAE citizen or citizen of the GCC countries
  • Tourist applying for a visa
  • Business owner or public relations officer (PRO) handling company visas.
  • Student or dependent sponsored in the UAE
  • Individual under the corporate or Excellencies the Sheikhs' sponsorship.

Special provisions for people of determination

The UAE offers special services through the ICP for people with disabilities:
  • Priority processing
  • Free Emirates ID
  • Exemption from some fees
  • Dedicated customer support
When registering, be sure to upload proof of determination status to access these benefits.

How to register for ICP Smart Services online by steps

  1. Go to ICP Smart Services website
  2. Click "Smart Services"
  3. Choose “Individual Services”
  4. Select “Create Account”
  5. Fill in your Emirates ID or passport number
  6. Enter your mobile number & email
  7. Set a username & password
  8. Verify using OTP (one-time password)

Alternatives ways for registration

At the airport
You can register at the Smart Services counter when you arrive at the airport. Give them your Smart Number and tell them which country you're from.

By the phone
Call the ICP Call Center at 600-522-222. It's available 24/7.

Using the mobile app
  1. Download the ICP Mobile App for iOS and Android.
If you don't want to spend hours on manuals and signing up, just give us a call. We'll help you out with that and any other questions you might have about the ICP services.
Get assistance

How to use ICP Smart Services: Step-by-steps guides

Once logged in:
  • Select your service from the dashboard (Visa, ID, etc.)
  • Fill in the form (data is usually auto-filled)
  • Upload any documents required (passport, photo, etc.)
  • Pay the fee (if applicable)
  • Track status from your dashboard
Let's take a look at some of the most common ways people use the portal and see how it all works in detail.

How to apply for visas through ICP Smart Services

  • Golden Visa
    1. Log in to ICP portal
    2. Select Golden Visa Services
    3. Choose your category (Investor, Professional, etc.)
    4. Upload documents (degree, bank statement, etc.)
    5. Submit application & wait for approval
  • Other visas
    You can apply for other visas via the Visa Services section:
    • Entry Permit
    • Family Sponsorship Visa
    • Student Visa
    • Work Visa (via employer)

How to check your Emirates ID status

  1. Go to ICP portal
  2. Click “ID Card Status”
  3. Enter your Emirates ID number or application number
  4. Click Search
  5. Your current status will appear: in progress, approved, printed, or shipped.

How to renew Emirates ID or passport abroad

For UAE Citizens or Residents abroad:
  1. Log in to ICP
  2. Choose “Renew ID / Passport Outside UAE”
  3. Upload passport photo + biometric (if required)
  4. Enter an address for delivery
  5. Pay the fee
  6. Wait for approval & international delivery

How to track your visa status or application on ICP

  1. Go to ICP portal
  2. Click on “Application Status”
  3. Enter your Application Number
  4. View real-time updates (under review, approved, rejected, etc.)

How to check & pay fines on ICP Smart Services

  1. Go to ICP homepage
  2. Select “Fines Payment”
  3. Enter Emirates ID, Visa number, or Passport number
  4. View the fine details
  5. Pay using credit card or UAE bank account

Types of fees you can pay for:
  • Overstay penalties
  • ID renewal delays
  • Visa violations
We're here to help with all your document stuff. No need to worry about tracking your ID status – we'll let you know when it's time to update your visa or residence permit or anything else. Want to talk about how we can make your paperwork in the UAE easier?
Talk with movingo

ICP Smart Services updates (2025)

In 2025, the UAE made some visa changes and added new options for applicants. At the same time, they've also increased fines for overstaying, etc. We covered all of that in the article about the new visa rules. ICP services have also gotten more efficient to help people get their documents faster and more easily:

  • Easier Golden Visa eligibility checker
  • New AI chatbot for instant help
  • Online booking for fingerprint appointments
  • Visa and ID documents are now delivered by courier worldwide
  • Integration with UAE Pass for faster login

Common issues & troubleshooting ICP Smart Services

  • OTP not received?

    → Check spam folder or switch to another number.

  • Can't log in?

    → Try resetting password or using UAE Pass login.

  • Error during payment?

    → Use another card or try again during non-peak hours.

  • Application rejected?

    → Use another card or try → Check reason in the app and resubmit with correct info.

Or just get in touch with us, and we’ll do the work for you.
Meet movingo

What should you do before you arrive in Dubai?

✅ Apply for your visa through ICP
✅ Print your entry permit or keep it on your phone
✅ Download the ICP mobile app (iOS & Android)
✅ Prepare passport-sized photo & documents
✅ If you’re applying for long-term stay, start your Emirates ID process early
But the most important thing we suggest before moving is to talk to professionals. There's always a lot to know about a new place that can save you headaches and make the move easier. movingo is an all-in-one platform for company formation, visas, and everyday legal in the UAE. We will handle all the paperwork and documentation for your move. Check this out:
Get expert advice

Important considerations for visa holders

  • No working on Visit Visa: Working on a tourist or visitor's visa is illegal. It can result in fines or deportation.
  • Sufficient funds: You might get asked to show proof of your financial ability to pay for your stay.
  • Health insurance: Mandatory for all visas.
  • Passport validity: Must be valid for at least six months from the date you plan to enter the country.
  • Timely renewal/departure: Always renew or leave before expiry to avoid penalties.

ICP Smart Services FAQ

What to read next

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